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Shipping & Returns
3-5 Business days*
USA & CAN only
FedEx – US
Purolator or ATS – CAN
$9.95* CDN & USD
*Shipping time may vary in rural areas
*Signature is required upon delivery on US orders
*FREE on orders over $75 before taxes
1-3 BUSINESS DAYS**
USA & CAN only
FedEx Air Shipping – US
Purolator Air – Can
$17.95 CDN & USD
**Shipping time may vary in rural areas
**US Vega Store Orders: FedEx packages are kept cool with insulated boxes and ice packs. All orders, including express orders, that contain Vega Bars and placed on Wednesdays, Thursdays, or Fridays, in the months of June – October will be shipped the following Monday.
CA Vega Store Orders: Purolator packages are kept cool with insulated boxes and ice packs, however during warmer months (June – October) we chose to ship orders that contain Vega Bars with ATS for even more temperature control.
Orders are typically processed within 1-2 days, Monday to Friday, with the exception of public holidays. During holiday and promotional periods, we may experience a higher than normal volume and processing times may vary.
Do you ship internationally?
At this stage we’re focusing on USA and Canada markets so we don’t offer international shipping.
Do you ship to PO/APO/FPO/DPO Addresses?
When placing your order please ensure the address you provide is a physical address and doesn’t contain any PO/APO/FPO or DPO addresses as we do not currently ship to them.
Will all of my items be shipped together?
We ship all items together at one time where possible. If your web order requires shipment from two of our warehouses – we will notify you by email. If any items are out of stock we will remove those items from your order and ship the remaining items. You will only be charged for the items we ship to you.
How can I track my order?
Once your order is shipped from our warehouse, we will email you with a shipping confirmation and tracking number link which you can follow. Alternatively, you can track your shipment from your eStore account, just login to view.
My order still hasn’t arrived and it says that its been shipped, what can I do?
The fastest way to find out where your package is, is to contact the shipping company it’s coming from. Quote your tracking number so that they can locate it for you. If you’re still having trouble, shoot our eStore support team an email and we’ll track it down: email@example.com
How do I return or exchange product purchased on the Vega Online Store?
If you aren’t happy, we aren’t happy, so let us make this right for you. If your Vega Products were not purchased as a final sale offer or promotion, simply fill out this form and email to: firstname.lastname@example.org or mail back to us at Vega HQ within 30 days of purchase. Please note that we don’t offer refunds or exchanges on final sale or expired product. If you have questions give us a call at 1.866.839.8863 and someone from our Customer Experience Team can help you out.
I purchased from another vendor/store and am unhappy, will Vega process my refund or exchange?
We have a 30 day satisfaction guarantee so if you and your Vega aren’t a match made in Smoothie Heaven you can take it back to the vendor you originally purchased from. Bring back the item in its original, unused condition (including all original packaging and tags) accompanied by the receipt, within 30 days to the place of purchase. Please note that expired product is not eligible for return or exchange. If you have questions give us a call at 1.866.839.8863 and someone from our Customer Experience Team can help you out.