At Vega, we stand behind our products and quality controls. If for any reason you are not satisfied with any Vega products you purchased from myvega.com or one of our authorized sellers, you may request a refund or replacement product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Vega 30-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.
How To Claim The Guarantee
To submit a Guarantee request, please call one of our experts at +1 (866) 839-8863 Monday through Friday between 7am and 5pm PST, or emailing firstname.lastname@example.org. Please have information available regarding where and when you purchased your product. If your request is approved, Vega may require you to mail the unused portion of your product, a proof of purchase, and your claim number to:
Sequel Naturals Ltd (Vega)
101 - 3001 Wayburne Drive,
Burnaby, BC, Canada V5G 4W3
You must submit your Guarantee request within 30 days of the date of purchase.
Vega reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the Vega 30-Day Satisfaction Guarantee. If you have any questions regarding whether a seller is an authorized Vega seller, please contact us at +1 (866) 839-8863.
*Please note: All items purchased on sale or at a reduced price through our Vega Store are final sale.