Online Store - Ordering
Can I use more than one promo code?
No. The code you were provided would be good for one-time use only and is not able to be used in conjunction with any other offers.
What type of payment do you accept?
We accept the following methods of payment: Visa Mastercard American Express We do not accept Paypal or Visa Debit Cards at this time. Orders are subject to review. Your purchase from Vega will show on your Credit Card statement as Sequel Naturals Inc.
Can I change or cancel my order?
Orders are processed and shipped as soon as possible so please contact us immediately after placing your order if you have changed your mind. If we can catch your order before it goes to our warehouse, we may be able to change or cancel it.
How do I use my promo code?
You can apply your promo code in your shopping cart where the box asks for your ‘Discount Code’. Enter it in the box and click apply.
I missed last sale by a day, is it still possible to use the Promo Code?
Vega online promotions are made available during specific dates communicated through our email newsletter, social media, and notifications right here on MyVega.com. After the promotion end date the Promo code expires and cannot be used. Get notifications on specials available through the Vega Store by subscribing to Vega at the bottom of this page!
Are Vega® products organic?
This is a great question! When you check out the ingredient panel of our labels, you’ll see “organic” in front of the specific ingredients that are certified organic. Why aren’t all of our ingredients certified organic? We source organic ingredients where possible. We maintain a focus on small scale, North American suppliers wherever possible to help out the little guys. We believe in finding suppliers that have similar core values to Vega with whom we can build long-lasting partnerships. These suppliers may provide us with organically grown raw materials free from herbicides and pesticides, but might not have their organic certification. Organic certification is an extensive process that can be cost prohibitive for some of these smaller scale farms. Sustainability and sustainably grown ingredients is something that is very important to Vega. Learn more on our Sustainability page: http://myvega.com/why-vega/sustainability/
Can Vega One™ help me lose weight?
We love this question because we get to talk about nutrient-density (a.k.a. high nutrient-to-low calorie ratio). Vega One is a nutrient dense food, so you can use it any way that you would use a food. You can enjoy it on its own or as a part of your favorite smoothie. You can even cook with it, making pancakes or muffins like these. Vega One supports you in reaching your optimal weight because it’s high protein, high fiber and high satiety. I love Vega One because it tastes great, is satisfying and offers 20 grams plant-based protein, 6 servings of greens and 6g fiber in 170 calories or less (150 for Natural flavor).
How many servings are there in Vega One™?
The serving size for Vega One™ is one scoop. For the large tubs of Vega One™ there are 22 servings in Natural, 20 servings in Mocha, Coconut Almond, Berry, French Vanilla and Vanilla Chai and 19 in Chocolate. For the small tubs of Vega On™e there are 11 servings in Natural and 10 servings in Mocha, Coconut Almond, Berry, French Vanilla, Vanilla Chai and Chocolate. There are more servings in the Natural flavor because its serving size is smaller than the serving sizes of other flavors, therefore, more servings fit in the tub. You get the same nutritional value as the other flavors, without the volume added by the natural flavorings. Natural provides the best value as it is the same price as the other flavors but gives you extra servings per container!
Can I mix Vega® products with dairy?
Being a plant-based company, we recommend non-dairy beverages such as almond, hemp, coconut, or rice milk with your favorite Vega® product, but that doesn’t mean you can’t mix it with whatever you have in the fridge!
Why isn't my tub full?
You might wonder why we aren’t filling our tubs right to the top of the brim or why we don’t make a smaller tub to fit the amount of the powder found inside. The truth is, when the tubs are filled, they’re actually full. It’s not until they’ve been sealed and shipped out to you that the powder begins to settle and become more compressed. Just like pillows, (or bag of chips) Vega protein powders settle, compress, and appear to not fill the tubs upon opening. But you can be guaranteed that every scoop still contains the nutrition you’re looking for.
What happens if I blend my silica pack?
If you are concerned about a blended silica pack, please call your doctor. While we're sure this made your smoothie extra thick, there’s nothing to be concerned about. The silica-based desiccant packet in Vega® products is non-toxic. While not recommended to eat, no adverse reactions are expected if the desiccant is accidentally swallowed. Silica is a naturally-occurring mineral that is processed into a silica packet. Since it is a moisture-absorbing substance, if you drank most of your smoothie before you discovered you blended the silica pack into it, drink an additional amount of water throughout the day to help you stay hydrated.
Can I eat Vega® products if I have diabetes?
This is a simple question with a not-so-simple answer, since every person living with diabetes has unique needs. Whether you have Type 1 or Type 2 diabetes it’s always best to work with to your health care practitioner to find out what foods fit into your individualized diet and personal activity level.
Can I take Vega® products if I am pregnant?
We love that you’re thinking of Vega at this special time in your life! We always recommend you check with your healthcare practitioner on whether or not you personally should use Vega® products while pregnant or breastfeeding.
Online Store - Shipping
What courier do you use?
We ship via Purolator in Canada and FedEX in the United States. If your order contains chocolate, we use ATS (in Canada only) during the warmer months to keep it cool and prevent your items from melting.
Does Vega ship Internationally?
At this time we ship to the USA and Canada only. We don't offer international shipping.
Do you ship to PO boxes or military addresses?
At this time we are unable to ship any PO boxes or APO/FPO/DPO addresses.
How can I track my order?
Once your order is shipped from our warehouse, we will email you with a shipping confirmation and tracking number link which you can follow. Alternatively, you can track your shipment from your account, just login to view.
Online Store - Returns
Change your mind? Read here for how to return your Vega product.
Vega offers only the highest quality goods. If you are not completely satisfied with your purchase, simply return or exchange the item in its original, unused condition (including all original packaging) within 30 days for a full refund, less shipping and handling charges. Please fill out our contact form including your order number and we will get back to your shortly on next steps. Returns and Exchanges only apply to product that has been purchased from our online store. We do not accept returns for our Online Store Gift Certificates.
My item arrived damaged, what do I do?
Please fill out the contact form or email firstname.lastname@example.org (mailto:email@example.com) with your name, phone number and order confirmation number and we’d be happy to send out a replacement to you (shipping and handling on us!)