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Consumer Support Representative – Bilingual

About VEGA

Vega is a high-growth, natural health food and supplement company on Profit Magazine’s Profit 100 list of fastest growing companies the last five years with a passion for people. Our premium, award-winning brand is at the forefront of the plant-based, whole food revolution. Vega has been named one of the Best Workplaces in Canada and has been recognized as one of the Best Workplaces for Women. We honor a triple bottom line approach to business placing emphasis on people, planet and performance. Join a great team atmosphere with a driven, vivacious group of people.


An exciting and challenging positions exists as an Consumer Support Representative – Bilingual at Vega’s Head Office in Burnaby, BC. Reporting to the Manager, Educator & Engagement, you will be responsible for delivering exceptional customer service support and engaging our customers through inbound calls, emails, Live Chat, and social while also creating various forms of Education content. You will assist our Vega Store customers with product questions, ordering, tracking shipments and make interacting with Vega the best part of their day! You have a passion for customer service and helping VEGA build a competitive advantage in the marketplace through educating consumers on why plant-based nutrition is central to powering a healthy life.

You take customer service seriously, but still have fun at work with your Vega team. You show initiative in everything you do and are always looking for ways to improve.  You are open to new ideas, and you know that feedback from others helps you grow and allows you to thrive. As a performance-driven individual, you create solutions for your team and show up every day ready for a new adventure. You believe in contributing to culture – not just talking about it – and you live (and love) the Vega culture: health, fitness, and striving for always better.

Key Responsibilities

Consumer Engagement

  • Deliver customer service support to our consumers through inbound calls, emails, social and Live Chat
  • Follow up with consumer complaints/concerns in a timely and solution-oriented way
  • Log all consumer interactions, spot trends and report findings to internal managers
  • Support Surprise & Delight program including seeking out and executing opportunities
  • Vega Product Review monitoring and engagement
  • Vega Store order support and reporting Vega Store issues
  • Amazon review and Amazon Q&A engagement
  • Support in reporting (as required)
  • Escalated quality issue support (as required)

Training Facilitation (as required)

    • Retailer, Consumer and Vega Staff training, online and in person
    • Trade Show event speaker

Content Creation (as required)

    • Creating informative and evergreen educational content to support Vega’s business, specifically:
      • newsletter Content
      • Blog Posts
      • Recipes
      • Presentation Decks
      • Expert Voice (as required)

Skills and Qualifications

  • Bi-lingual, fluent written and verbal Spanish and English (French is an asset)
  • 1-2 years of previous experience in a call center/sales/customer service role within a Head Office environment
  • Accredited in a post-secondary food or nutrition designation such as Nutritionist or Dietician or Certified Health Coach is an asset
  • Savvy with Microsoft Word, PowerPoint and Excel; able to create presentations, detailed spreadsheets and documents
  • Experience in recipe creation and menu planning for a variety of dietary preferences is an asset
  • Voracious with the written word, enjoy writing; blogs, stories etc.
  • You enjoy networking through social media, and have an established voice online
  • A passion to deliver world class customer service over the phone and/or online
  • Willing to go above and beyond, especially when it comes to service excellence. You love exceeding expectations
  • You’re a lifestyle leader, active in recreational, health and wellness pursuits with clear ability to set and achieve goals
  • Outgoing, team player, great at conversation and building strong professional relationships
  • Forward thinker, problem solver, flexible & adaptable with a fast-paced work environment

VEGA Must-Haves

  • You have an unrelenting desire to achieve
  • The outdoors isn’t just the place between your car and house
  • You have a sense of humor and passion for health and wellness
  • You love to have fun, but take your responsibilities seriously
  • You live the Vega brand

Benefits of Working for VEGA

  • Competitive compensation plan
  • Open Book Management
  • Annual Bonuses
  • Alternative refreshment options that go beyond coffee
  • On-site kitchen with in-house Vegan Chef offering plant-based food and snacks
  • An optional plant-based lunch program
  • In-house gym and meditation room
  • Dogs in the office – Woof!
  • Bi-Monthly product to try so that you can perform at your best and promote the Vegatopian lifestyle
  • MSP – 100% coverage
  • Employee assistance program (EAP)
  • Flexible Extended Health/Dental Plan
  • Green Transit incentives
  • Referral bonus program incentive
  • Fitness Subsidy
  • Employer matching RRSP Program
  • Education Fund

Let your journey begin!

If you smiled and are motivated by this posting, we want to hear from you. Send us your application at careers@myvega.com with “Consumer Support Representative – Bilingual ” on the subject line and let your journey begin!

Vega is an Equal Opportunity Employer. We offer reasonable accommodations to candidates with disabilities throughout the recruitment process. We thank all candidates for their time and interest in working at Vega, however, only candidates under consideration for opportunities with Vega will be contacted to participate further in this process. If you are contacted and you require any accommodation in the recruitment process due to a disability, please indicate this and we will work with you to meet your reasonable accessibility needs.